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- Publications
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- Policies and initiatives
Emissions reduction
Industry innovation and science
- Artificial intelligence
- Australian Radioactive Waste Agency
- Australian Space Agency
- Boosting innovation and science
- Co-hosting the Square Kilometre Array
- Increasing international collaboration
- Industry growth centres
- Industry Innovation and Science Australia
- National Measurement Institute
- Optical astronomy in Australia
- Participating in the digital economy
- Promoting innovation precincts
- Science in our department
- Science, technology, engineering and mathematics (STEM)
Energy
Resources
Northern Australia
Trade
Business support
Measurement services
Government to government services
- Regulations and standards
Emissions reduction
Energy
Resources
- Applying to export rough diamonds
- Applying to export uranium and controlled ores
- Offshore mineral exploration and mining
- Offshore oil and gas exploration and development
- Offshore petroleum exploration acreage release process
- Regulating offshore oil and gas in Australian Commonwealth waters
- Regulating the Ranger Uranium Mine
- Taxes and royalties on minerals and petroleum
Measurement
Trade
Space industry
Building industry
Business support
- Funding and incentives
Emissions reduction
Industry innovation and science
- Australian Square Kilometre Array Fellowships Programme
- Business Research and Innovation Initiative
- Business-research collaboration
- Collaborating with Asia-Pacific on science, research and innovation
- Collaborating with China on science and research
- Collaborating with India on science and research
- Cooperative research centres
- Enabling international space investment
- Industry 4.0
- Inspiring Australia: Science engagement in Australia
- International research collaboration
- Moon to Mars: opportunities for Australian businesses
- Prime Minister's Prizes for Science
- Research and Development Tax Incentive
- Supporting advanced manufacturing
- Supporting business and innovation
- Supporting space infrastructure growth
- Transitioning Australia’s automotive manufacturing industry
- Venture capital
Resources
- About us
COVID-19
Jobs
Who we are
- Our Ministers
- Our Executive team
- Organisation chart
- Our portfolio agencies
- Overseas engagement
- Anti-Dumping Commission
- Anti-Dumping Review Panel
- Australian Radioactive Waste Agency
- Australian SKA Office
- Australian Space Agency
- Critical Minerals Facilitation Office
- National Measurement Institute
- Office of Innovation and Science Australia
- Office of Northern Australia
- Office of the Chief Economist
- Office of the Chief Scientist
Who we work with
Reporting and accountability
- Annual report
- Assurance and Audit Committee
- Budget statements
- Campaign Certification Statements
- Continuing Order of the Senate
- Corporate plan
- Deregulation agenda
- Freedom of information
- Gifts and benefits register
- Grants reporting
- Information Publication Scheme
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- Privacy impact assessments
- Public interest disclosure
- Senate Order 15: portfolio appointments and vacancies
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- Smartforms
- SmartForms technical information
On this page
SmartForms technical information
SmartForms is an online forms development, hosting and support service.
Compatible browsers and devices
SmartForms are rendered using a web browser and are compatible with a range of mobile and desktop devices.
HTML SmartForms support the following browsers:
- Microsoft Internet Explorer – versions 9.0, 10.0 and 11.0
- Google Chrome – current version
- Mozilla Firefox – current version
- Apple Safari – current version
Please note: IE8 is no longer supported due to security vulnerabilities.
Older browsers may provide a degraded user experience or may not function at all. We have tried to align the experience with modern browsers.
HTML SmartForms support the following devices:
- Apple iPad 2 or later tablets (using iOS 5 or later)
- Google Android version 4 or later devices
- Microsoft Windows 8.1 devices via the Windows Store
We test Transact HTML forms across a wide range of browsers on mobile devices including Apple, Samsung, HTC, Nokia and Microsoft Surface. While we perform exhaustive testing across market leading devices and browsers, we can’t test against all combinations of mobile device, browser, and device patch combinations.
Using SmartForms offline
SmartForms generally require an internet connection because they use web based technology, but there are options for limited offline capability.
Security measures
SmartForms are classified to operate at the UNCLASSIFIED DLM Level. The Information Security Registered Assessors Program (IRAP) independently assessed the service to be compliant with the UD controls of the Information Security Manual (ISM). We routinely upgrade our security to maintain ISM compliance.
SmartForms server location
The SmartForms service resides in Macquarie Telecom’s G-Cloud environment. This is a private government-only shared infrastructure, behind an Australian Signals Directorate (ASD) certified gateway. The service and all data, is hosted in Australia.
Compatible payment gateways
SmartForms use hosted payment gateways to seamlessly process electronic credit card payments. You can use the following hosted payment gateways:
- PayPal
- Westpac QuickWeb
- WorldPay
- BPoint
- Bizgate
- Transaction Network Services
Data retention
SmartForms only stores data temporarily while transmitting from the form user to the client agency. Data passing through the SmartForms service is encrypted, and is purged within 72 hours of the client agency confirming they’ve retrieved the data from the servers.
The SmartForms hosting application (Transact Manager) compiles activity logs that identify statistical information about the user’s browser. Logs are partitioned so that an agency can only access data and reporting about their own agency and forms. We can report on statistical data at a global level.
SmartForms in practice
Building SmartForms in-house
Our hosting and management platform (Transact Manager) and the SmartForms development tool (Composer) allows agencies to create and develop forms in-house. In-house development requires a form developer with Composer knowledge and experience. We can provide form developer training on a fee-for-service basis.
Data size constraints
Individual submissions, including attachments, can’t be larger than 20MB.
Submission volumes
Our standard service accepts up to 500 submissions per month. You can increase this volume but it may be subject to cost recovery arrangements.
Reporting
Transaction Manager provides an analytics dashboard that includes a range of reports for you to report and analyse your SmartForms activity.
Technical support
- Phone (02) 6213 7007 (choose option 2)
- Email ServiceDesk@industry.gov.au
Available between 9:00 am and 5:00 pm Australian Eastern Standard Time (excluding public holidays).
Read more
Find out about our SmartForms development service.
See also
View our services that help government agencies deliver better business services to their customers.
Last updated: 8 December 2020
Content ID: 45011