Our service offering
The Business Grants Hub makes grants administration simple for Australian businesses and individuals.
Our experienced team is here to help you through every step of the life of your program.
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Program design
Our team works with you to design your program in the simplest, most streamlined and cost- effective way. We make sure your program is in line with best practice with a focus on achieving policy outcomes.
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Grants management
Our staff have experience in all aspects of grants management. We deliver programs to the highest possible standard.
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Integrated grants management system
Our automated end-to-end grants management platform links the customer portal directly to the grants management system.
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Dedicated customer support
Our contact centre is open from 8am–8pm, Monday to Friday. We support your customers with the application process over the full term of the grant.
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Public-facing content
We publish updates on grant opportunities on business.gov.au and grants.gov.au. We can also promote your program through our national and regional network in 24 rural and city locations across Australia.
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Data management and streamlined reporting
We collect a range of data over the life of your program. This data is available to you as a suite of standard reports covering all aspects of the grant lifecycle.
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Risk management
Our assurance team uses the Business Grants Hub Assurance Framework when designing and delivering grants. We discuss program risks with you and agree on controls and risk management across the program’s full term.
Benefits of working with us
Working with our team benefits client agencies, applicants and grantees in a variety of ways.
Applicants and grantees
We provide:
- accurate information
- simple, end-to-end access to the customer grants portal through any digital device
- pre-qualification for return applicants through online authentication
- consistent user experience (e.g. language, processes, documents, customer service standards).
Client agencies
Our service provides:
- consistent, streamlined program design and delivery
- best practice in line with whole-of-government frameworks and processes
- new programs designed and launched as quickly as possible
- simple and cost-effective services
- consolidated ICT systems, which means less capital investment in grant systems
- policy guided by reliable real-time information
- improved program visibility across government
- continuity in the event of machinery of government changes.
Ownership and approvals
The following program responsibilities and accountabilities apply.
- Program policy ownership remains with the client agency. Agencies manage all program-related activities with the relevant minister, the government and program stakeholders.
- Client agencies must approve important program design features and related products, such as customer documents.
- The relevant minister will approve program guidelines. The policy partner will manage central entity approval.
- The relevant minister will make any program announcements and will be accountable for the program.
- The Hub will be responsible for providing agreed services to client agencies.
Delivery times
It takes an average of 34 weeks to design, launch, assess and deliver grant agreements for a standard, open-competitive grant program.
Urgent program delivery may be possible for an additional cost.
Memorandum of understanding
We have a Memorandum of Understanding (MoU) with each client agency we work with.
Service schedule
A signed service schedule is in place with client agencies for each program/grant opportunity. The service schedule includes agreed timeframes, resources, roles and responsibilities.
Costing
The cost of a program depends on a range of factors. This includes the number of grants, how complex the program is, the services needed, and the level of risk to develop and manage the program. We provide clients a cost estimate based on their activities.
We work on a cost recovery basis, charging policy partners based on the amount of work our team does.
Reporting
Over the life of a program, we provide client agencies with regular reports as agreed in the service schedule. We can provide additional reports if needed, however this may attract an additional cost.