Feedback and complaints

All members of the public have the right to provide feedback or make legitimate complaints. Your feedback helps us to continuously improve our programs and services.

We treat all complaints and feedback seriously and handle them quickly. 

Feedback and complaints about our programs or services

We will handle your complaint in a professional and confidential manner. Making a complaint will not affect your relationship with us. Our Privacy policy explains how we treat information received from you.

    Customer service charter

    Our customer service charter outlines our commitment to you.

    Feedback and complaint form

    Use this form to give feedback or make a complaint about our department's programs and services.

    Complaints about our procurements

    You can make a complaint if you:

    Procurement complaints

    You can make a complaint if you are unhappy about the way we have procured goods or services or if you believe we have breached Commonwealth Procurement Rules.

    Complaints about fraud or corruption

    Fraud and corruption control

    We have zero tolerance for fraud committed within or against our department. Find out about our fraud and corruption policies or report fraud.

    Complaints about National Measurement Institute

    NMI Customer service charter

    Learn about the National Measurement Institute's customer service standards, our terms and conditions and how to give feedback.

    Compensation for defective administration

    If you believe you have experienced detriment as a result of an agency’s defective actions or inaction, you may seek compensation under the Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme). The CDDA allows government agencies to compensate persons who have experienced detriment. Payments under the Scheme are discretionary. This means there is no automatic entitlement to a payment.

    If you have and questions about the CDDA Scheme, please email us.