We treat all complaints and feedback seriously and handle them quickly.
Feedback and complaints about our programs or services
Complaints about our procurements
You can make a complaint if you:
- are unhappy about the way we have procured goods and/or services
- believe our department has breached Commonwealth Procurement Rules under the Government Procurement (Judicial Review) Act 2018
Complaints about fraud or corruption
Complaints about National Measurement Institute
Compensation for defective administration
If you believe you have experienced detriment as a result of an agency’s defective actions or inaction, you may seek compensation under the Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme). The CDDA allows government agencies to compensate persons who have experienced detriment. Payments under the Scheme are discretionary. This means there is no automatic entitlement to a payment.
If you have and questions about the CDDA Scheme, please email us.