Feedback and complaints

All members of the public have the right to provide feedback or make legitimate complaints. Your feedback helps us to continuously improve our programs and services.

We treat all complaints and feedback seriously and handle them quickly. 

Feedback and complaints about our programs or services

We will handle your complaint in a professional and confidential manner. Making a complaint will not affect your relationship with us. Our Privacy policy explains how we treat information received from you.

Customer service charter

Our customer service charter outlines our commitment to you.

Feedback and complaint form

Use this form to give feedback or make a complaint about our department's programs and services.

Complaints about our procurements

You can make a complaint if you:

Procurement complaints

You can make a complaint if you are unhappy about the way we have procured goods or services or if you believe we have breached Commonwealth Procurement Rules.

Complaints about fraud or corruption

Fraud and corruption control

We treat all reports of fraud and corruption seriously. Find out more about our fraud and corruption policies or how to report them.

Complaints about National Measurement Institute

NMI Customer service charter

Learn about the National Measurement Institute's customer service standards, our terms and conditions and how to give feedback.

Compensation for defective administration

If you believe you have experienced detriment as a result of an agency’s defective actions or inaction, you may seek compensation under the Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme). The CDDA allows government agencies to compensate persons who have experienced detriment. Payments under the Scheme are discretionary. This means there is no automatic entitlement to a payment.

If you have and questions about the CDDA Scheme, please email us.

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