Main content area

SmartForms

We help government agencies create, deploy and manage interactive and dynamic HTML5 forms through our whole-of-government SmartForms licence.

SmartForms is a whole-of-government digital service. It provides online form and transaction services.

Agencies can pay an annual fee to use SmartForms for Business to Government (B2G) transactions.

SmartForms reduces the compliance burden on business by making it easier and quicker for business to deal with government. 

Features

  • Simple and intuitive design using online data entry and validation and dynamic content.
  • Broad browser and platform support.
  • Meets accessibility (WCAG 2.0 AA), security (Australian Signals Directorate) and privacy standards.
  • Integrates with agency systems using prepopulated data, field validation and automated forms.
  • Migrates data into agency web services and ICT back end applications.
  • Reusable standard components for common functions, scripts and web services.
  • Analytics and reporting functions, including satisfaction, completion rates and cost/time per transaction.
  • Reliable, highly available and able to handle fluctuating demand.

Benefits

  • Quickly create and deploy online forms by using an existing solution, product expertise and reusable components.
  • Our whole-of-government licence and hosting arrangements reduces the time, cost and complexity of building and managing your own forms solution.
  • User-friendly forms that people can complete anytime, anywhere, on any mobile device.
  • Reduce time used to complete interactions and transactions.
  • Help customers to successfully complete transactions the first time.
  • Reduce agency administration overheads, removing the need to print, post and store documents.
  • Improve the accuracy of the data collected through data validation and prepopulating fields.
  • Reduce the need to contact customers to fix incomplete or incorrectly filled out forms and transactions.
  • Training and support available to develop your capability in form development, configuration and hosting.

    Business capability

    SmartForms greatly reduces the costs and administrative overhead spent on paper forms. This includes time taken on illegible writing, inaccurate data, double handling of information, manual data entry processes and slow service delivery.

    Our services

    We provide government agencies with:

    • advice, specification, development and testing of forms
    • support for mapping integration and prepopulating requirements
    • form hosting, support and capability development.

    Cost

    Fees are based on the number of transactions per year:

    • Small (1,000 or less transactions) – $11,000/year
    • Medium (1,000 – 20,000 transactions) – $16,000/year
    • Large (20,001 or more transactions) – $21,000/year

    The department moved from majority funding the platform to a cost recovery model on 1 July 2021.

    Case studies

    See how government agencies are using SmartForms:

    Read more

    Find out more about the technical specification of SmartForms.

    Contact us

    Email: smartforms.engagement@industry.gov.au

    See also

    View our digital services that help government agencies deliver better business services to their customers.

    Last updated: 4 July 2022

    Content ID: 45006