We investigate complaints that meet all the following criteria.
The complaint must:
- be an expression of dissatisfaction or concern that falls within the scope of Australia’s measurement laws
- be a direct statement against another party
- include enough information to enable investigation.
We investigate complaints to decide if someone has broken Australia’s measurement laws. If needed, we can act in line with our compliance policy.
There are some things we cannot do:
- help you get compensation or a refund if a product or service has not met your expectations
- offer advice on how to obtain compensation or refunds if a product or service has not your meet expectations
- share details about the outcome of an investigation or any information we hold about a business.
Get in touch
If you would like to make a complaint or give feedback, please call or email us:
- 1300 686 664
- infotm@measurement.gov.au.
We will confirm we received your feedback or complaint within 5 business days. The time it takes to respond after that will depend on the matter and our risk assessment process.
We welcome your feedback and complaints and will consider them carefully.