Our department’s response to Coronavirus (COVID-19)
See Australia.gov.au for whole of Australian Government COVID-19 advice.
- Policies and initiatives
Emissions reduction
Industry innovation and science
- Artificial intelligence
- Australian Radioactive Waste Agency
- Australian Space Agency
- Boosting innovation and science
- Co-hosting the Square Kilometre Array
- Increasing international collaboration
- Industry growth centres
- Industry Innovation and Science Australia
- National Measurement Institute
- Optical astronomy in Australia
- Participating in the digital economy
- Promoting innovation precincts
- Science in our department
- Science, technology, engineering and mathematics (STEM)
Energy
Resources
Northern Australia
Trade
Business support
Measurement services
Government to government services
- Regulations and standards
Emissions reduction
Energy
Resources
- Applying to export rough diamonds
- Applying to export uranium and controlled ores
- Offshore mineral exploration and mining
- Offshore oil and gas exploration and development
- Offshore petroleum exploration acreage release process
- Regulating offshore oil and gas in Australian Commonwealth waters
- Regulating the Ranger Uranium Mine
- Taxes and royalties on minerals and petroleum
Measurement
Trade
Space industry
Building industry
Business support
- Funding and incentives
Emissions reduction
Industry innovation and science
- Australian Square Kilometre Array Fellowships Programme
- Business Research and Innovation Initiative
- Business-research collaboration
- Collaborating with Asia-Pacific on science, research and innovation
- Collaborating with China on science and research
- Collaborating with India on science and research
- Cooperative research centres
- Enabling international space investment
- Industry 4.0
- Inspiring Australia: Science engagement in Australia
- International research collaboration
- Moon to Mars: opportunities for Australian businesses
- Prime Minister's Prizes for Science
- Research and Development Tax Incentive
- Supporting advanced manufacturing
- Supporting business and innovation
- Supporting space infrastructure growth
- Transitioning Australia’s automotive manufacturing industry
- Venture capital
Resources
- About us
COVID-19
Jobs
Who we are
- Our Ministers
- Our Executive team
- Organisation chart
- Our portfolio agencies
- Overseas engagement
- Anti-Dumping Commission
- Anti-Dumping Review Panel
- Australian Radioactive Waste Agency
- Australian SKA Office
- Australian Space Agency
- Critical Minerals Facilitation Office
- National Measurement Institute
- Office of Innovation and Science Australia
- Office of Northern Australia
- Office of the Chief Economist
- Office of the Chief Scientist
Who we work with
Reporting and accountability
- Annual report
- Assurance and Audit Committee
- Budget statements
- Campaign Certification Statements
- Continuing Order of the Senate
- Corporate plan
- Deregulation agenda
- Freedom of information
- Gifts and benefits register
- Grants reporting
- Information Publication Scheme
- Our contracts
- Privacy impact assessments
- Public interest disclosure
- Senate Order 15: portfolio appointments and vacancies
Our online presence
Contact
- Publications
- News
- Policies and initiatives
Emissions reduction
Industry innovation and science
- Artificial intelligence
- Australian Radioactive Waste Agency
- Australian Space Agency
- Boosting innovation and science
- Co-hosting the Square Kilometre Array
- Increasing international collaboration
- Industry growth centres
- Industry Innovation and Science Australia
- National Measurement Institute
- Optical astronomy in Australia
- Participating in the digital economy
- Promoting innovation precincts
- Science in our department
- Science, technology, engineering and mathematics (STEM)
Energy
Resources
Northern Australia
Trade
Business support
Measurement services
Government to government services
- Regulations and standards
Emissions reduction
Energy
Resources
- Applying to export rough diamonds
- Applying to export uranium and controlled ores
- Offshore mineral exploration and mining
- Offshore oil and gas exploration and development
- Offshore petroleum exploration acreage release process
- Regulating offshore oil and gas in Australian Commonwealth waters
- Regulating the Ranger Uranium Mine
- Taxes and royalties on minerals and petroleum
Measurement
Trade
Space industry
Building industry
Business support
- Funding and incentives
Emissions reduction
Industry innovation and science
- Australian Square Kilometre Array Fellowships Programme
- Business Research and Innovation Initiative
- Business-research collaboration
- Collaborating with Asia-Pacific on science, research and innovation
- Collaborating with China on science and research
- Collaborating with India on science and research
- Cooperative research centres
- Enabling international space investment
- Industry 4.0
- Inspiring Australia: Science engagement in Australia
- International research collaboration
- Moon to Mars: opportunities for Australian businesses
- Prime Minister's Prizes for Science
- Research and Development Tax Incentive
- Supporting advanced manufacturing
- Supporting business and innovation
- Supporting space infrastructure growth
- Transitioning Australia’s automotive manufacturing industry
- Venture capital
Resources
- About us
COVID-19
Jobs
Who we are
- Our Ministers
- Our Executive team
- Organisation chart
- Our portfolio agencies
- Overseas engagement
- Anti-Dumping Commission
- Anti-Dumping Review Panel
- Australian Radioactive Waste Agency
- Australian SKA Office
- Australian Space Agency
- Critical Minerals Facilitation Office
- National Measurement Institute
- Office of Innovation and Science Australia
- Office of Northern Australia
- Office of the Chief Economist
- Office of the Chief Scientist
Who we work with
Reporting and accountability
- Annual report
- Assurance and Audit Committee
- Budget statements
- Campaign Certification Statements
- Continuing Order of the Senate
- Corporate plan
- Deregulation agenda
- Freedom of information
- Gifts and benefits register
- Grants reporting
- Information Publication Scheme
- Our contracts
- Privacy impact assessments
- Public interest disclosure
- Senate Order 15: portfolio appointments and vacancies
Our online presence
Contact
- Publications
- News
- Home
- About us
- Who we are
- Anti-Dumping Commission: Client support and implementation service charter
On this page
Anti-Dumping Commission: Client support and implementation service charter

The Anti-Dumping Commission supports practitioners and users of Australia’s anti-dumping and countervailing system. We deliver high quality and accessible information and services.
Our Commitment
Our commitment to you is that we will:
- treat you respectfully
- act professionally
- follow our Customer Service Principles and Standards
Our Staff
Our staff are enthusiastic and have extensive experience. They stay up to date on policy, procedures and processes.
Our staff will:
- deliver quality service with minimal delay
- protect your confidential information
- work to understand your issues
Customer Service Principles
Our principles for customer service are:
- communicate and provide accessible information and resources
- respond promptly with accurate and up to date information
- measure our performance to continue to be accurate and transparent
- strive for continuous improvement of our services and processes
Customer Service Standards
We provide a single point of contact for general advisory and liaison services.
Our standards ensure we:
- keep online information current, including dumping commodity registers (DCRs), case information and anti-dumping notices (ADNs)
- provide accurate, helpful information in plain English
- answer phone queries from 9:00am to 5:00pm AEST
- answer email queries within 3 business days
- acknowledge and resolve complex matters as soon as practicable
- process applications on the date of receipt, if received during normal business hours
It is outside of role to provide advice on whether goods are subject to anti-dumping measures. When importing goods, the importer assess to see if anti-dumping measures apply.
How you can help us
It may be quicker and more beneficial for you to find answers on our website.
Our online information covers everything required to import goods subject to measures.
For further information, contact us via email and:
- provide us with timely and accurate information
- treat our staff with courtesy and respect
- be patient
- work with us to solve problems
Feedback
We welcome feedback on our performance. We take all comments seriously.
Your feedback helps us refine and improve our service.
To log a complaint, use the Complaint Form. Email it to: feedbackandcomplaints@industry.gov.au
Read more
- Read about the anti-dumping and countervailing system
- Read more about how to make a submission
- Anti-Dumping Commission Disclaimer
Connect with us
Contact us
The Commission is open during normal business hours 9:00am to 5:00pm, except public holidays and the period between Christmas Day and New Years’ Day.
- Phone 13 28 46
- Email clientsupport@adcommission.gov.au
- Postal Address: GPO Box 2013, Canberra ACT 2601
See also
If you are a small or medium enterprise you can also seek guidance and support from the International Trade Remedies Advisory Service (ITRA) who operate independently from the Anti-Dumping Commission.
Last updated: 8 December 2020
Content ID: 68228