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VANguard assists Australian, state and local governments to deploy cost effective and secure authentication solutions. You may wish to consider VANguard if your agency provides services to businesses and you need to know who is interacting with you.

Benefits for government

  • Standards-based and reliable authentication solutions that are quickly, easily and securely deployed, and reusable across your agency.
  • No need to invest in or maintain costly infrastructure and networks. Our infrastructure has 24 hour, seven days a week support for the production environment, and we generally implement system changes with no outages.
  • Our services are secure and comply with the Protective Security Policy Framework, National E-Authentication Framework and Infosec Registered Assessor Program. We also conduct regular penetration testing and threat-risk assessments.
  • Your users can reuse their existing digital credentials.
  • Our experienced team will work closely with you to integrate a fit-for-purpose authentication solution, and we’ll provide ongoing support.

Benefits for business

  • You can reuse your existing credentials across multiple government portals.
  • Interacting with government digitally saves time and effort.

Our business capability

VANguard has a 99.99% service availability and delivers up to 100 transactions per second. VANguard delivers secure and highly available services to over 80 unique entities, and processes over 12 million transactions each month.

Our services

  • Federated Authentication Service enables a person’s existing network login to be used as a single sign-on. They will not need to re-enter a password when accessing government online services.
  • User Authentication Service verifies a business user’s online identity (using an approved credential such as AUSkey or Medicare) when they login to an online government service.
  • Signature Verification Services verifies a business user’s digital signature on online PDF or XML forms. The digital credential is legally equivalent to a traditional signature.  
  • Security Token Service generates an electronic security token for secure and seamless transactions between parties.
  • Timestamping Service records the National Measurement Institute (NMI) certified date and time for an electronic transaction. Agencies can use the timestamp as evidence of the date and time that a transaction was completed online.


As part of our Registration Authority role under the Gatekeeper framework, we provide governance documents about the certificates that we issue. These documents set out our and our client’s obligations.

For Agency Digital Certificates issued before 1 November 2018, the:

For Agency Digital Certificates issued after 1 November 2018, the:

You may only use digital certificates for the stipulated purposes and in the stipulated manner. You must also agree to comply with the VANguard CPS, VANguard Agency CP and VANguard Agency PDS.

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See also

View our services that help government agencies deliver better business services to their customers.

Last updated: 12 November 2020

Content ID: 45021