Our public monitoring portal below shows the availability status of VANguard's services in real-time.
Agency support desks can use the portal to verify service status before logging a call with VANguard.
If a service is unavailable, we will notify all affected agencies using a System Advice Message with the anticipated down‑time.
- Industry Service Desk
- Phone 1800 000 384 (option 2)
- Email ServiceDesk@industry.gov.au
- Available Monday to Friday, 8am to 6pm (excluding National Public Holidays)
- Industry Incident Manager
- Phone 0437 514 148
- Available Monday to Friday, 6pm to 8am; Saturday and Sunday, all day
Find out about VANguard’s authentication services.
Last updated: 4 December 2018
Content ID: 13106