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VANguard service status

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Our public monitoring portal below shows the availability status of VANguard's services in real-time.

Agency support desks can use the portal to verify service status before logging a call with VANguard.

If a service is unavailable, we will notify all affected agencies using a System Advice Message with the anticipated down‑time.

Production support

Business hours

  • Industry Service Desk
  • Phone 1800 000 384 (option 2)
  • Email
  • Available Monday to Friday, 8am to 6pm (excluding National Public Holidays)

Non-business hours

  • Industry Incident Manager
  • Phone 0437 514 148
  • Available Monday to Friday, 6pm to 8am; Saturday and Sunday, all day

Read more

Find out about VANguard’s authentication services.

See also

View our services that help government agencies deliver better business services to their customers.

Last updated: 4 December 2018

Content ID: 13106