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APS framework for engagement and participation

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Publication Date: 
November 2019

This Australian government framework helps public servants better engage with citizens, community and business. Nearly 1,000 people from the APS and the public helped us build this tool. We also drew on content from other governments.

Whether you’re working on policy, programs or service delivery, you will gain practical guidance including:

  • engagement principles and standards for the Australian public sector
  • 4 ways to engage people: share, consult, deliberate and collaborate

Explore the framework

Guidance materials:

Engagement tools

The framework outlines practical supporting tools, including the:

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