This interactive chart shows small and medium business (SME) confidence in using AI to support different business outcomes.
We asked businesses whether they thought AI could help them achieve these outcomes:
- enhanced engagement and response to marketing activities
- enhanced resource optimisation and productivity
- faster access to accurate data to inform decision making
- improved customer experience/engagement
- improved employee experience/engagement
- increased revenue/profit/cashflow
- improved quality control
- stronger security, data protection and fraud detection
- more agile product and service innovation
- more effective supply chain and supplier management.
Fifth Quadrant collects the data monthly from 400 businesses. Read more about the survey.
Data in this chart is from May 2024 to February 2025.