VANguard service status

Our public monitoring portal below shows the availability status of VANguard's services in real-time.

Agency support desks can use the portal to verify service status before logging a call with VANguard.

If a service is unavailable, we will notify all affected agencies using a System Advice Message with the anticipated down‑time.

Production support

Phone (02) 6213 7007 or 1800 000 384 (option 2)

• Available 24 hours, 7 days a week

Email ServiceDesk@industry.gov.au

• Available Mon-Fri 8am – 6pm (excluding National Public Holidays)

Read more

Find out about VANguard’s authentication services.

See also

View our services that help government agencies deliver better business services to their customers.