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VANguard service status

Our public monitoring portal below shows the availability status of VANguard's services in real-time.

Agency support desks can use the portal to verify service status before logging a call with VANguard.

If a service is unavailable, we will notify all affected agencies using a System Advice Message with the anticipated down‑time.

Production support

Phone (02) 6213 7007 or 1800 000 384 (option 2)

  • Available 24 hours, 7 days a week

Email ServiceDesk@industry.gov.au

  • Available Mon-Fri 8am – 6pm (excluding National Public Holidays)

Read more

Find out about VANguard’s authentication services.

See also

View our services that help government agencies deliver better business services to their customers.

Last updated: 8 December 2020

Content ID: 13106