This interactive chart shows how small and medium businesses (SMEs) are building trust, efficiency and competitive advantage with responsible AI practices.
We asked businesses which of the following practices they have in place, or will have, when using AI systems:
- check AI results before they affect customers/clients
- commit to following best practice guidelines for safe and responsible AI use
- have guidelines on what tasks AI can and cannot be used for
- regularly review AI system outputs to check for accuracy
- provide staff training on how to use AI systems appropriately
- protect customer/client data used in our AI systems
- have a process for customers/clients to raise concerns about AI-related decisions
- train our staff/teams to use AI systems effectively and understand how to check the results
- be clear with customers/clients about how our business uses AI
- regularly test our AI systems to ensure they work as intended
- none of these.
We also asked the same question to businesses who said they were implementing or intending to implement AI in the next 12 months.
Fifth Quadrant collects the data monthly from 400 businesses. Read more about the survey.
Data in this chart is from February 2025.