We teach Human Centred Design (HCD) principles and techniques to policy, program and service delivery providers across the Australian Public Service (APS) through BizLab Academy. Our training strengthens citizen-centric decision making, evidence-based policy, and service delivery.
HCD is a creative and strategic approach to tackling modern, complex problems by putting the user at the heart of designing solutions. It takes into account their complex behaviours, mental models and needs.
This approach helps organisations quickly generate empathy-based ideas and test new prototypes that meet the true needs of the people we’re designing for.
Taking a HCD approach:
leads to stronger solutions that better serve the community
provides a richer evidence base to inform policy and program development
unlocks data and digital potential
breaks down silos and supports flatter, more collaborative structures by using self-directed multi-disciplined teams
fosters an experimental culture/environment over time
Benefits of training
supports APS-wide collaboration towards a citizen-centric culture
embeds HCD skills in agencies across the APS
is fast, hands-on and in a collaborative team environment
is an efficient and cost-effective way to increase your agency’s HCD skills
creates a common HCD language and clear narrative around emerging tools
improves evidence-based decision making
supports the drive towards a more innovative, collaborative and transparent APS