Department of Industry,
Innovation and Science - logo
We teach Human Centred Design (HCD) principles and techniques to policy and program makers across the Australian Public Service (APS) through the BizLab Academy. Our training helps strengthen citizen-centric decision making, evidence-based policy, and program delivery.
We offer a variety of HCD training, including HCD 1.01 and Train the Trainer courses.
HCD 1.01 is a 3-day interactive training course, held 1 day a week over 3 weeks. It will help you understand how to apply HCD principles, tools and techniques to complex problems or opportunities in the public sector.
Available to all APS staff and delivered from our Canberra lab.
APS staff: $975 for the full 3-day course.
This fee is calculated on a cost recovery basis and is subject to change and additional administration fees. This course is free to Department of Industry, Innovation and Science staff.
APS staff can pay and register for the following dates by emailing email@example.com. All Department of Industry, Innovation and Science staff must register internally through PageUp.
This training will run each month. We will provide more dates and locations outside of Canberra when they become available.
Our ‘Train the Trainer’ program provides experienced designers with all the necessary tools to deliver our HCD training in your agency.
In this program you will:
Available to design practitioners and people who have knowledge of:
For more information and to enquire about eligibility contact firstname.lastname@example.org
HCD is a creative and strategic approach to tackling modern, complex problems by putting the user at the heart of designing solutions. It takes into account their complex behaviours, mental models and needs.
This approach helps organisations quickly generate empathy-based ideas and test new prototypes that meet the true needs of the people we’re designing for.
Taking a HCD approach:
Last updated: 17 September 2018
Content ID: 43746