How we respond to complaints
When we receive your complaint we:
- acknowledge we’ve received your complaint within 5 business days
- forward it to the relevant area who will respond and keep you informed
- resolve issues within 20 business days where possible
At the end of the process, you will receive the decision in writing.
If you are not happy with the outcome of your complaint, you can:
- contact the Commonwealth Ombudsman
- write to our ministers or your local member of Parliament