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Accessibility at Industry House

We are committed to ensuring our office location at Industry House in Canberra is accessible to all visitors.

Physical access

Dignified access occurs when all customers, visitors and employees have safe and equitable access and a dignified experience of the department’s offices. Where access may be limited, a dignified alternative can be arranged.

Dignified access consideration applies to people with both visible and invisible disabilities and barriers.

Walkways and stairways

Walkways and stairways are required to have:

  • clear, unobstructed path of travel from the street to the entrance
  • a minimum width of 1500m to allow easy access for wheelchairs and scooters
  • clear signage for people to find their way directly to the office
  • visible contrast strips on stair treads
  • handrails on both sides of stairways
  • tactile surface indicators at the bottom and top of each stairway


Walkways and stairways are required to have:

  • an accessible path of travel
  • wait time for slower travellers
  • raised tactile and braille signage and selection panel
  • clear access for passengers with mobility issues or wheelchairs and scooters
  • handrails inside the lifts
  • emergency hands-free communication


Reception is required to have:

  • an accessible path of travel
  • no barrier between the reception desk design and height for communicating with visitors
  • easy access visitors sign
  • circulation space at doorways for wheelchair and scooter access

Meeting spaces

Meeting spaces are required to:

  • be fit for purpose and have equitable facilities
  • have quiet rooms free from distraction
  • have glass walls or viewing panels in all rooms
  • have circulation space to allow for wheelchair and scooter access
  • have natural and artificial lighting to provide illumination without creating glare and reflections

Rest rooms

Rest rooms are required to be accessible and available on all floors. If accessible rest rooms are not located on the premises, we can direct people to the nearest alternative.

Emergency warnings

Emergency warning systems are required to have:

  • warnings for people with vision and/or hearing loss
  • electronic sounders or an amplified sound system for emergency evacuation
  • emergency lighting
  • visible emergency evacuation plans near all entrances and exits

Directions to offices

We are aware of the nearest accessible public transport options and can provide directions to our offices for people that have specific access requirements.

Office design

  • Industry House is a non-smoking workplace. Smoking is not permitted within 10 meters of entry points.
  • Personal use of perfume, deodorant products and cleaning products may be modified to accommodate sensitivity.
  • Phone ringtones and television volume may need to be adjusted for comfort.
  • Noisy activities such as vacuum cleaning and property maintenance may need to be scheduled out-of-hours.
  • Furniture and textiles are selected to minimise discomfort.
  • Paper towel may be provided as an alternative to hand dryers.
  • Lighting adjustments may be possible to minimise discomfort for people with visual sensitivities. This might include using LED or natural lighting instead of fluorescent lights, or turning off lights in a meeting room.
  • Physical contact will not be made unless permission is given.

Online access

We are committed to ensuring that our website is usable and accessible to all visitors. This incudes people with disabilities, language barriers, and technical constraints such as low speed Internet connections. Read more about our website accessibility standards.

Read more

Read more about our policies to provide a diverse and inclusiove workplace.

Contact us

We welcome your feedback on our offices and website. If you’re having access difficulties or would like to leave us a suggestion, please email

You can also send your comments in writing to the address below:

People Development Team
Department of Industry, Science, Energy and Resources
GPO 2013
Canberra, ACT, 2601

Alternatively you can contact:

Switchboard: 02 6213 6000
Fax: 02 9094 2221
Recruitment Team: 02 6276 1235 or

Last updated: 16 December 2020

Content ID: 45351