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Business support
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Industry innovation and science
- Australian Square Kilometre Array Fellowships Programme
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- Collaborating with China on science and research
- Collaborating with India on science and research
- Cooperative research centres
- Enabling international space investment
- Industry 4.0
- Inspiring Australia: Science engagement in Australia
- International research collaboration
- Moon to Mars: opportunities for Australian businesses
- Prime Minister's Prizes for Science
- Research and Development Tax Incentive
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- Transitioning Australia’s automotive manufacturing industry
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- National Measurement Institute
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- Office of Northern Australia
- Office of the Chief Economist
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- Annual report
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- Privacy impact assessments
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Our online presence
Contact
- Publications
- News
- Policies and initiatives
Emissions reduction
Industry innovation and science
- Artificial intelligence
- Australian Radioactive Waste Agency
- Australian Space Agency
- Boosting innovation and science
- Co-hosting the Square Kilometre Array
- Increasing international collaboration
- Industry growth centres
- Industry Innovation and Science Australia
- National Measurement Institute
- Optical astronomy in Australia
- Participating in the digital economy
- Promoting innovation precincts
- Science in our department
- Science, technology, engineering and mathematics (STEM)
Energy
Resources
Northern Australia
Trade
Business support
Measurement services
Government to government services
- Regulations and standards
Emissions reduction
Energy
Resources
- Applying to export rough diamonds
- Applying to export uranium and controlled ores
- Offshore mineral exploration and mining
- Offshore oil and gas exploration and development
- Offshore petroleum exploration acreage release process
- Regulating offshore oil and gas in Australian Commonwealth waters
- Regulating the Ranger Uranium Mine
- Taxes and royalties on minerals and petroleum
Measurement
Trade
Space industry
Building industry
Business support
- Funding and incentives
Emissions reduction
Industry innovation and science
- Australian Square Kilometre Array Fellowships Programme
- Business Research and Innovation Initiative
- Business-research collaboration
- Collaborating with Asia-Pacific on science, research and innovation
- Collaborating with China on science and research
- Collaborating with India on science and research
- Cooperative research centres
- Enabling international space investment
- Industry 4.0
- Inspiring Australia: Science engagement in Australia
- International research collaboration
- Moon to Mars: opportunities for Australian businesses
- Prime Minister's Prizes for Science
- Research and Development Tax Incentive
- Supporting advanced manufacturing
- Supporting business and innovation
- Supporting space infrastructure growth
- Transitioning Australia’s automotive manufacturing industry
- Venture capital
Resources
- About us
COVID-19
Jobs
Who we are
- Our Ministers
- Our Executive team
- Organisation chart
- Our portfolio agencies
- Overseas engagement
- Anti-Dumping Commission
- Anti-Dumping Review Panel
- Australian Radioactive Waste Agency
- Australian SKA Office
- Australian Space Agency
- Critical Minerals Facilitation Office
- National Measurement Institute
- Office of Innovation and Science Australia
- Office of Northern Australia
- Office of the Chief Economist
- Office of the Chief Scientist
Who we work with
Reporting and accountability
- Annual report
- Assurance and Audit Committee
- Budget statements
- Campaign Certification Statements
- Continuing Order of the Senate
- Corporate plan
- Deregulation agenda
- Freedom of information
- Gifts and benefits register
- Grants reporting
- Information Publication Scheme
- Our contracts
- Privacy impact assessments
- Public interest disclosure
- Senate Order 15: portfolio appointments and vacancies
Our online presence
Contact
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- BizLab Academy
On this page
BizLab Academy

We teach Human Centred Design (HCD) principles and techniques to policy, program and service delivery providers across the Australian Public Service (APS) through BizLab Academy. Our training strengthens citizen-centric decision making, evidence-based policy, and service delivery.
Human Centred Design
HCD is a creative and strategic approach to tackling modern, complex problems by putting the user at the heart of designing solutions. It takes into account their complex behaviours, mental models and needs.
This approach helps organisations quickly generate empathy-based ideas and test new prototypes that meet the true needs of the people we’re designing for.
Taking a HCD approach:
- leads to stronger solutions that better serve the community
- provides a richer evidence base to inform policy and program development
- unlocks data and digital potential
- breaks down silos and supports flatter, more collaborative structures by using self-directed multi-disciplined teams
- fosters an experimental culture/environment over time
Benefits of training
Our training:
- supports APS-wide collaboration towards a citizen-centric culture
- embeds HCD skills in agencies across the APS
- is fast, hands-on and in a collaborative team environment
- is an efficient and cost-effective way to increase your agency’s HCD skills
- creates a common HCD language and clear narrative around emerging tools
- improves evidence-based decision making
- supports the drive towards a more innovative, collaborative and transparent APS
- provides an alumni community for ongoing support
Courses and resources
We’re currently unable to offer our Human Centred Design 1.01 or Train-the-Trainer to APS staff.
Access our course resources online.
Contact us
Email bizlab@industry.gov.au
Last updated: 8 December 2020
Content ID: 43746