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Procurement complaints

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You can make a complaint if you:

  • are unhappy about the way we have procured goods and/or services
  • believe our department has breached Commonwealth Procurement Rules (CPRs)

Complaints about procurement

If you want to lodge a complaint about a procurement process, you should email our department’s Procurement Coordinator at procurement.complaints@industry.gov.au.

When we receive your complaint we:

  • acknowledge we’ve received it
  • investigate and work with you to resolve the issue within 10 days
  • let you know if it will take longer

If you are happy with the outcome, we’ll close the matter and consider it resolved.

If you are happy with the outcome, you can raise it with the Australian Government Procurement Coordinator or Commonwealth Ombudsman

Complaints about breaches to Commonwealth Procurement Rules

The Government Procurement (Judicial Review) Act 2018 protects the rights of suppliers or potential suppliers to government agencies.

Procurement covered under the Act:

  • goods and/or services at or above $80,000 (GST inc)
  • construction services at or above $7.5 million (GST inc) not covered by an exemption

If you believe the department has breached Commonwealth Procurement Rules, you can make a complaint by emailing procurement.complaints@industry.gov.au.

When we receive your complaint we:

  • acknowledge we’ve received it
  • assess whether it meets the criteria under the Act
  • if appropriate suspend the procurement unless a Public Interest Certificate is issued
  • investigate and work with you to resolve the issue within 10 days
  • let you know if it will take longer

At the end of the process, you will receive a report on the outcome of the investigation.

You can also apply to the court for an injunction or compensation under the Act. Note that you need to submit a complaint with us first and show how the breach affected your interests.

Read more about Commonwealth Procurement Rules and exemptions on the Department of Finance website.

How to submit a procurement complaint

Send your complaint with copies of all relevant documents by email to Procurement.Complaints@industry.gov.au

To help us resolve your complaint quickly, include the following information in your written submission:

  • your name, supplier business name, ABN, address, phone and email
  • details of the procurement including the service, estimated contract value, relevant times and dates, AusTender ID and UNSPSC code (if known)
  • a factual and concise outline of your complaint and any Commonwealth Procurement Rules you believe we breached
  • any other information, documents or evidence to support your complaint

Contact us

Email Procurement.Complaints@industry.gov.au

See also

Find out how to make a complaint about our programs or services.

Last updated: 22 January 2020

Content ID: 64640