This page belongs to: Australian Industry Participation Authority

IT Services Agreement

Datacom Systems (ACT) Pty Ltd

1. General Project Details

Company name: Datacom Systems (ACT) Pty Ltd.

Description of the project: The Department of Health ICT Services Agreement with Datacom Systems is to provide an outcome-based IT Services solution for the Department of Health and Health portfolio agencies. The IT Services include End User Computing, Server, Storage, Network, Voice and Video Conferencing for approximately 4000 users across Australia.

Estimated project value: $150 million.

Project location: Canberra, ACT.

Link to project information: www.datacom.com.au.

Project contact for procurement information: Kayla Hamilton, (02) 6112 0209 / 0401 704 846, kayla.hamilton@datacom.com.au.

2. Opportunities for Australian industry involvement

List of goods and services to be procured for the project and the expected opportunity for industry participation Opportunities for Australian suppliers Opportunities for overseas suppliers
End User Computing goods and services (including services associated with the provision of Personal Computers, Notebooks and Thin Clients and their supporting infrastructure). Yes Yes
Server Computing goods and services (including services associated with the provision of file server technology and software). Yes Yes
Storage goods and services (including services associated with the provision of IT storage systems including Storage Area Networks (SANs), SAN Fabric and backup technology). Yes Yes
Network goods and services (including services associated with the provision of IT data network devices including switches, routers and firewalls). Yes Yes
Voice goods and services (including services associated with the provision of fixed telephone handsets and the coordination of supply and support of Mobile phone divisions). Yes Yes
Video conferencing goods and services (including services associated with the provision of video conferencing screens, cameras, microphones and associated software). Yes Yes

 Disclaimer: The information provided in the table above is based on an initial assessment by the company. Any questions or issues should be raised with the project contact.

3. Communication Strategy

  • ​Datacom will utilise its membership of the Australian Information Industry Association (AIIA) to identify potential suppliers.
  • Potential suppliers can register interest in the project through the Datacom website’s “Contact Us” feature (www.datacom.com.au).
  • Where permitted by the Department of Health, media releases will be issued which outline supply opportunities and provide a contact point for enquiries.
  • Where permitted by the Department of Health, Datacom will advise the “Rust Report” of project opportunities for distribution to subscribers.

4. Opportunities through all tiers of supply and in all stages of the project

  • ​Datacom will utilise standards ISO/IEC 9001 (Quality Assurance System), ISO/IEC 14001 (Environment Management) and ISO/IEC 27000 (Information Security Management Systems).
  • Potential suppliers will be assessed on the following criteria: Quality of the skills and experience, Value for money of the services, and Geographical coverage.
  • The strategies of the AIP Plan will be communicated to suppliers and encourage their implementation in sub‑contracting opportunities.
  • All potential suppliers in a relevant field will be notified of opportunities at the same time.
  • Datacom will include suppliers’ products and services as an option in Datacom’s product/service offerings.

5. Opportunities for longer-term participation

  • Datacom will assist suppliers to develop capacity and capability through investments in R&D or collaboration and promotion of skills throughout the Datacom network.
  • Feedback will be provided to successful and unsuccessful suppliers advising them of perceived strengths and weaknesses.
  • Supplier success stories will be detailed on the Datacom intranet and promoted to the Datacom network.
  • Datacom will promote successful outcomes for suppliers on the “Rust Report” to increase exposure to other ICT companies.
  • Where permitted by the Department of Health, media releases will be issued outlining suppliers engaged and their capabilities.

6. Procedures and Resources

  • Sales staff will be trained in record keeping requirements and maintain centralised AIP Plan records.
  • The AIP Plan will be distributed to the Director’s meeting and promoted as a corporate document to formalise AIP activities.