A rule change by the Australian Energy Market Commission (AEMC) will help energy retailers supporting consumers facing hardship due to the coronavirus crisis.
The new rule, proposed by the Australian Energy Regulator (AER) in May, will allow some retailers to defer the payment of network charges to network providers until 6 February 2021.
Eligible retailers can now defer network costs for residential and small business customers who:
- are on a payment plan
- qualify for hardship; or
- are on a deferred debt arrangement