System-led design: identify the right problem to solve

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Event organiser: Australian Taxation Office

In this masterclass on problem framing, participants learned how to identify their real problem, and which tools can help solve complex challenges. They broke into small groups to frame a real-life problem faced by the ATO, using the online whiteboard Miro.

The take-home message? Look at the entire system that affects your problem and always ask your user what they need.