Main content area

3. Improve information for motorists and fleets

Infographic showing the objectives and actions of this priority initiative. Text description follows


  • Give consumers access to useful information when buying a vehicle to ensure it is right for them.
  • Provide information about the effectiveness of low emission vehicles, including for heavy-duty vehicle technologies and alternative fuels.


  • Improve information for motorists on low emission vehicles through the Green Vehicle Guide website
  • Share knowledge gained from commercial fleet trials
  • Support investment decisions
  • Provide information from heavy road freight trials
  • Investigate what guidance is needed on the taxation of low emission vehicles


Low emission vehicles have cost, health and safety benefits for motorists. However, in some cases, a lack of information about these technologies can inhibit consumer confidence in choosing them when making a new vehicle purchase (Electric Vehicle Council 2020).

Historically, vehicle technologies have developed incrementally, as have the regulations and taxes that underpin them. But battery and hydrogen fuel cell electric vehicles represent significant changes in vehicle technology, both in terms of use and how vehicles are powered, which can inhibit informed consumer choice.

Feedback on the discussion paper stressed the importance of access to quality information about low emission vehicles. The feedback indicated that the most important considerations for consumers are cost, range and charging or refuelling locations. Consumers are also interested in comparisons with conventional vehicles, taxation arrangements and environmental, safety and health benefits.

'We understand that when customers make vehicle purchase decisions, among other things they consider cost and convenience.... Good availability of information on available charging options will be important to ensure a convenient experience once a vehicle has been purchased.'

– Ausgrid

Consumers are often anxious about range and charging availability. For consumers to be confident an electric vehicle will suit their needs, they need to know the range of the vehicle, where they can charge and how long it might take to recharge.

Quality information on websites, apps and physical signage will help address ‘range anxiety’ and other barriers to electric vehicle purchases. This will help consumers make informed choices about the vehicle that is right for them.


The government will ensure consumers can access reliable, easy-to-understand information so they can make informed choices when looking to purchase a new vehicle through the ongoing work to update and improve the Green Vehicle Guide (Action 3.1).

Commercial fleet trials undertaken through the Future Fuels Fund will produce ‘investment grade’ information that will be shared through the ARENA Knowledge Bank. The Knowledge Bank will be updated with the latest results and insights from funded projects. Businesses can use this information to assess the implications of adding low emission vehicles into their fleets (Action 3.2).

The government’s Freight Energy Productivity Program will connect heavy freight businesses with expert advice and provide information on energy productivity measures and their costs and benefits (Actions 3.3 and 3.4).

The government is also investigating guidance for businesses on the taxation of low emission vehicles (Action 3.5).


Lead agency



Improve information for motorists on low emission vehicles through the Green Vehicle Guide website

The Green Vehicle Guide website is being redeveloped and expanded to include information about new light vehicle technology available in Australia. The update will draw on market research to ensure it is designed for consumers.

Department of Infrastructure, Transport, Regional Development and Communications in partnership with DISER




Share knowledge gained from commercial fleet trials

Publishing results from fleet trials funded through the $250 million Future Fuels Fund will help establish credible real-world information on performance and costs.


2022 to 2025



Support investment decisions

The $24.5 million Freight Energy Productivity Program will assist the heavy road freight sector with access to information and experts to support fleet investment decisions.


2022 to 2025


Provide information from heavy road freight trials 

Outcomes of the Freight Energy Productivity Program technology trials (Action 2.2) will be published so the wider industry can assess the benefits about energy productivity measures, and their related costs.


2022 to 2025


Investigate what guidance is needed on the taxation of low emission vehicles

The Australian Taxation Office will investigate and issue updated guidance for businesses on the tax treatment of low emission vehicles to provide clarity for fleet purchasing.

Australian Taxation Office