What are the opportunities in digital government?

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Emerging technologies, data and analytics, and artificial intelligence present significant opportunities for the Government to deliver better outcomes for the public and the ability to do so more efficiently and effectively.

By harnessing the opportunities of digital technologies the Government can continue to improve citizen and business experience.

Millions of Australians are already securely accessing a range of government services online everyday:

  • myGov has about 14 million active accounts. It provides access to 11 services with one login: My Health Record, the National Disability Insurance Scheme (NDIS), Medicare, MyTax, Centrelink, Child Support, Australian Job Search, Department of Veterans Affairs, HousingVic Online Services and National Redress Scheme and My Aged Care
  • myTax usage has increased from 1.7 million people lodging their tax return online in 2014–15 to over 3.5 million in 2017-18
  • My Health Record is used by more than 6.3 million consumers as of November 2018, enabling them to securely share their key health information about medical conditions, treatments and medicines with their healthcare providers
  • Over 97 per cent of health and aged care claims are submitted digitally, equating to around 610 million payment transactions per year to a range of small, medium and large enterprises. This equates to over $50 billion in payments each year directly to businesses on behalf of Government and consumers.

Data analytics and artificial intelligence capability can also help governments to improve services and create a more valuable experience for individuals and businesses by using existing data insights to tailor services.

Greater data sharing across government via secure structures increases control, transparency and confidence for individuals about what data is held and how it is used which contributes to greater trust in the use of government services.

Advances in technology such as cloud computing services are making it easier and more cost effective for governments to upgrade old IT systems to make sure they have the right platforms to deliver simple and easy to use digital services.